DIGITALISATION OF THE DANISH DISTRICT HEATING SECTOR
CASE CATALOGUE 2023
“THERE’S NO WAY WE’D HAVE BEEN ABLE TO HANDLE ALL THE QUERIES AND REGISTRATIONS IN MARCH AND APRIL IF WE’D HAD TO DO IT ALL MANUALLY. NOW, REGISTRATIONS ARE STREAMING IN AND PEOPLE DO EVERYTHING THEMSELVES.”
ANNE-METTE FIG, ADMINISTRATION MANAGER, MIDDELFART FJERNVARME
After entering their Danish Building and Dwelling Regis- ter address into a module on the Middelfart Fjernvarme website, consumers can now see if and when they can begin receiving district heating. Dividing the process into phases also means consumers receive tailored answers based on their address. However, the biggest time saver is that consumers can register immediately using the same module. Middelfart Fjernvarme received 20 registrations per day in June. Under the old system, each registration would have taken three to five minutes to input manually. Using Forsyning|BI (also from Softværket), Middelfart Fjern- varme is able to stay up-to-date on registrations to their district heating project. They can always see the number of registrations in each area and can easily check the connec-
tion rate for the different phases in the conversion project.
It is possible to zoom in on specific areas and quickly see where there are more customers. For example, a cluster of unregistered addresses may mean that it might be a good idea to check whether the addresses belong to a housing association, and then have a chat with the association. Another important part of the digital registration process is the e-Boks integration. It is very important for Middelfart Fjernvarme to be able to send contracts to new customers. The e-Boks integration is also important because Middelfart Fjernvarme can use it to communicate with customers go- ing forward. This will ensure that the company can commu- nicate digitally with customers from the beginning.
Middelfart Fjernvarme Fully Digitalised Registration CASE 14
EXAMPLES OF DASHBOARD FROM SOFTWÆRKET'S CE SOFTWARE
Registrations
Map of registrations
Challenge Up to 6,000 conversions to district heating in the coming years pose an enormous administrative task for Middelfart Fjernvarme. The district heating company located on the edge of the island of Fyn, has therefore decided to digitalise the registration process to avoid the high amount of manual processing that would be required for the conversions. Solution The green transition is well underway at Middelfart Fjern- varme and the company is set to convert up to 6,000 con- sumers to district heating over the next few years. As part of this spike in demand for district heating, there will be many new registrations to process. In the past, processing a high number of registrations was a huge administrative task for Middelfart Fjernvarme because customers had to register via the website or via forms distributed to households. All information received had to be processed manually.
no longer feasible. There was a lot of interest from locals in Strib, Røjle and Vejlby, and by September, Middelfart Fjernvarme had received 1,000 registrations in just under four months. This meant that the company was overrun for three months because it had to manually enter the consumer information into Forsyning|FOF. The solution to this problem was to make the entire process digital with help from Softværket. Softværket provided Mid- delfart Fjernvarme with a number of functions from across its various solutions. The functions were specifically devel- oped to digitalise the district heating registration process from start to finish. Results The first thing Middelfart Fjernvarme did was to use the Building and Dwelling Register to identify all potential dis- trict heating customers and then register them in Forsyn- ing|FOF as passive consumers. These consumers were then divided into groups based on the conversion phase they belonged to.
1,922 consumers registratered out of 2,397 possible
INFORMATION
Meters Address Email Phone
Company Solution Providers Employees Heat
8.170 Skærgårdsvej 2, 5500 Middelfart, Denmark post@middelfartfjernvarme.dk +45 64 41 03 42
Middelfart Fjernvarme Softværket 15 153 GWh
When 2,000 consumers became eligible to register in May 2021, it quickly became clear that the current system was
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